Refund policy

DOS Waterbottles – Refund & Returns Policy

At DOS, we stand behind the quality of our products and want you to love your water bottle. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

  • Customised or personalised bottles (including custom colours, logos, or designs)
  • Items marked as final sale
  • Used or damaged items (unless faulty)

Faulty or Damaged Products

If your order arrives damaged or defective, please contact us within 7 days of receiving your order.